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Twende Sokoni

Your Privacy Matters

At Twende Sokoni, we're committed to protecting your personal information and giving you control over your data.

Privacy Topics

Data We Collect

To provide you with the best shopping experience, we collect certain information when you use Twende Sokoni:

Personal Information

  • Account Information: Name, email address, phone number, and password when you create an account.
  • Profile Information: Your preferences, saved addresses, and payment methods.
  • Location Data: Your street, city, apartment name, and door number for delivery purposes.

Automatically Collected Information

  • Device Information: IP address, browser type, device type, and operating system.
  • Usage Data: How you interact with our platform, pages visited, and features used.
  • Location Data: Approximate location based on IP address or precise location with your consent.

How We Use Your Data

We use your information to provide, maintain, and improve our services:

  • Process your orders and deliver products to your location
  • Personalize your shopping experience with recommendations
  • Communicate with you about orders, products, and promotions
  • Improve our platform and develop new features
  • Ensure the security of your account and our services
  • Comply with legal obligations

Data Sharing

We do not sell your personal information to third parties. We may share your data in these limited circumstances:

  • Service Providers: With vendors who help us operate our platform (payment processors, delivery services).
  • Legal Requirements: When required by law or to protect our rights and users.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Privacy Controls

You have control over your personal information. Use the settings below to manage your privacy preferences.

Personalized Recommendations

Allow us to use your shopping history to suggest products you might like

Marketing Communications

Receive emails about new products, special offers, and promotions

Location Services

Allow us to access your location for faster checkout and delivery

Data Sharing with Partners

Allow limited data sharing with trusted partners for service improvement

You can also download a copy of your data or request account deletion at any time.

Location Information

We collect location information to provide you with better service:

Why We Need Your Location

  • To show you products available in your area
  • To calculate accurate delivery times and costs
  • To connect you with local sellers and services
  • To prevent fraud and verify transactions

How We Collect Location Data

  • Manual Entry: When you provide your address during signup or checkout
  • Automatic Detection: Using your IP address to determine your general area
  • GPS/Precise Location: With your permission, we can access your device's precise location

You can change location permissions in your device settings or through our privacy controls at any time.

Data Security

We implement appropriate security measures to protect your personal information:

  • Encryption of sensitive data during transmission and storage
  • Regular security assessments and vulnerability testing
  • Access controls to limit who can view your information
  • Secure payment processing with PCI DSS compliance

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but we work hard to protect your data.

Frequently Asked Questions

How can I delete my Twende Sokoni account?

By requesting us to delete your account. Please note that this action is permanent and will remove all your data from our systems.

Can I use Twende Sokoni without sharing my location?

Yes, you can use our service without sharing your precise location. However, you'll need to manually enter your delivery address for each order, and some features like local product availability may be limited.

How long do you keep my personal data?

We retain your personal data for as long as your account is active or as needed to provide services. If you close your account, we'll delete your personal data within 90 days, unless we're required to keep it longer for legal or legitimate business purposes.

Do you share my data with third parties?

We only share your data with trusted service providers who help us operate our platform (like payment processors and delivery services). We never sell your personal information to third parties for marketing purposes.

Contact Us

If you have any questions about our privacy practices or your personal data, please contact us:

Email Us

privacy@twendesokoni.co.ke

Call Us

+254 114137292

Visit Us

Nairobi, Kenya

Data Request

Submit a data access request