1. Introduction

Welcome to Tsokoni ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices with regard to your personal information, please contact us at privacy@twendesokoni.co.ke.

This Privacy Policy applies to all information collected through our website, mobile application, and any related services, sales, marketing, or events (collectively referred to in this Privacy Policy as the "Services").

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and services, or when you contact us directly.

Personal Information You Disclose to Us

We collect personal information that you provide to us such as:

• Account Information: Name, email address, phone number, and password when you create an account.
• Location Data: Street address, city, apartment name, and door number for seamless delivery.
• Payment Information: Credit card details, M-Pesa billing phone numbers, and transactional records.
• Communications: Information provided when contacting our customer care or support channels.

Information Automatically Collected

We automatically collect certain technical parameters when you navigate the Services:

• Device Information: IP address, browser type, device capabilities, and operating system.
• Usage Analytics: Pages visited, duration of stay, feature interactions, and conversion flows.
• Geolocational Data: Precise GPS coordinates (with explicit permission) to provide regional product availability.

3. How We Use Your Information

We process your personal information for specific business objectives outlined below:

4. Sharing Your Information

We only share data with your consent, to comply with legal mandates, to deliver requested services, or to protect user rights.

• Service Partners: Third-party logistics riders, payment processors (M-Pesa, Visa, Pesapal), and cloud hosts.
• Legal Obligations: Compliance with Kenyan regulatory frameworks, judicial subpoenas, or state law enforcement inquiries.
• Business Transfers: Corporate mergers, restructuring, asset sales, or joint-venture acquisitions.

5. Location Information

Precise location mapping enables us to provide real-time fulfillment services, calculate accurate delivery tariffs, and show fresh produce available in nearby hubs.

Methods of Collection

1. Manual Entry: When typing your precise delivery address at checkout.
2. IP Address: General area estimation for dynamic language and currency configuration.
3. Device GPS: Real-time location polling upon enabling device permissions in our mobile application.

6. Data Security

We maintain multi-layered technical safeguards including transit encryption (TLS 1.3), hashed passwords, strict database access controls, and PCI-DSS compliant payment gateways.

7. Your Privacy Rights

Subject to applicable Kenya Data Protection Acts, you maintain full authority to access, rectify, delete, restrict processing, or request portability of your stored personal data.