1. Introduction

Welcome to Twende Sokoni ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices with regard to your personal information, please contact us at privacy@twendesokoni.co.ke.

This Privacy Policy applies to all information collected through our website, mobile application, and any related services, sales, marketing, or events (we refer to them collectively in this Privacy Policy as the "Services").

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information You Disclose to Us

We collect personal information that you provide to us such as:

• Account Information: Name, email address, phone number, and password when you create an account.
• Location Data: Street address, city, apartment name, and door number for delivery purposes.
• Payment Information: Credit card details, billing address, and other payment-related information.
• Communications: Information you provide when you contact our customer service.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include:

• Device Information: IP address, browser and device characteristics, operating system.
• Usage Information: Pages viewed, time spent on pages, features used, and other statistics.
• Location Data: We may use GPS and other technologies to collect location data to provide location-based services.

Information Collected from Other Sources

We may obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms, and other third parties.

3. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below:

Purpose	Description
Service Delivery	To facilitate account creation and logon process, deliver products to your location, and manage user accounts.
Order Processing	To process and fulfill your orders, send order confirmations, and provide customer support.
Personalization	To personalize your experience and deliver content and product offerings relevant to your interests.
Marketing	To send you marketing and promotional communications for our products and services.
Analytics	To analyze usage trends and improve our Services, products, and user experience.
Security	To protect our Services, including fraud monitoring and prevention.

4. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may share your information in the following situations:

• Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Delivery Partners: We share your location information with our delivery partners to facilitate product delivery to your specified address.

5. Location Information

We collect and use location information to provide you with location-based services, including:

• Determining product availability in your area
• Calculating accurate delivery times and costs
• Showing you relevant local sellers and promotions
• Improving our services based on regional usage patterns

How We Collect Location Data

We collect location information through:

1. Manual Entry: When you provide your address during registration or checkout.
2. Automatic Detection: Using your IP address to determine your general location.
3. GPS Technology: With your permission, we may access precise location from your mobile device.

You can control location permissions through your device settings or our app settings at any time. However, limiting location access may affect certain features of our Services.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

Our security measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls to limit who can view your information
• Secure payment processing with PCI DSS compliance
• Regular staff training on data protection

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request copies of your personal information.
• Rectification: You can request that we correct any information you believe is inaccurate.
• Erasure: You can request that we erase your personal information, under certain conditions.
• Restriction: You can request that we restrict the processing of your personal information.
• Objection: You can object to our processing of your personal information.
• Data Portability: You can request that we transfer the data we have collected to another organization, or directly to you.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.

We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.