Shipping & Delivery
Track your order and learn about delivery options
Returns & Refunds
Our return policy and refund process
Account & Payment
Manage your account and payment methods
Product Information
Learn about our products and quality standards
Frequently Asked Questions
We deliver to all major cities within our operating regions. Delivery times are typically 30min - 1hr in a business day. Delivery is based on express orders.
You can track your order by logging into your account and visiting the 'Order History' section. We'll also send you tracking updates via email and SMS.
We accept returns within 2hrs of purchase for most items. Products must be in original condition with tags attached.
Refunds are processed within 5-7 business days after we receive your return. The time it takes for the refund to reflect in your account depends on your payment method.
Click on 'Forgot Password' on the login page. We'll send a password reset link to your registered email address. Follow the instructions in the email to create a new password.
We accept credit/debit cards, mobile payments, bank transfers, and cash on delivery. All online payments are secured with SSL encryption.
Yes! We work directly with local farmers and certified organic suppliers to ensure the freshest, highest quality products. All items are delivered fresh from our distribution centers.
Yes, we offer bulk purchasing options for businesses and large families. Contact our sales team for custom quotes and volume discounts.
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0114137292-TSOKONI
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support@tsokoni.com
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