Shipping & Delivery

Track your order and learn about delivery options

Returns & Refunds

Our return policy and refund process

Account & Payment

Manage your account and payment methods

Product Information

Learn about our products and quality standards

Frequently Asked Questions

What are your delivery areas and times?

We deliver to all major cities within our operating regions. Delivery times are typically 30min - 1hr in a business day. Delivery is based on express orders.

How can I track my order?

You can track your order by logging into your account and visiting the 'Order History' section. We'll also send you tracking updates via email and SMS.

What is your return policy?

We accept returns within 2hrs of purchase for most items. Products must be in original condition with tags attached.

How long do refunds take to process?

Refunds are processed within 5-7 business days after we receive your return. The time it takes for the refund to reflect in your account depends on your payment method.

How do I reset my password?

Click on 'Forgot Password' on the login page. We'll send a password reset link to your registered email address. Follow the instructions in the email to create a new password.

What payment methods do you accept?

We accept credit/debit cards, mobile payments, bank transfers, and cash on delivery. All online payments are secured with SSL encryption.

Are your products organic and fresh?

Yes! We work directly with local farmers and certified organic suppliers to ensure the freshest, highest quality products. All items are delivered fresh from our distribution centers.

Do you offer bulk purchasing options?

Yes, we offer bulk purchasing options for businesses and large families. Contact our sales team for custom quotes and volume discounts.

Still Need Help?

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0114137292-TSOKONI

Mon-Sun: 7 AM - 10 PM

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support@tsokoni.com

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